When you book an appointment, I set that time aside just for you and I do not double book. A minimum of 48-hrs’ notice is requested if you wish to cancel or re-schedule your appointment.
For new client appt cancellations/rescheduling, please contact me via email at [email protected]
Returning clients are able to reschedule themselves through my online booking system, Schedulicity.
Contact me ASAP to avoid penalty. I will not be held responsible for cancellations that are called in, texted in, sent to the wrong email address or not sent in accordance with this policy.
- You have up to 24 hrs before your schedule appt to cancel/reschedule without penalty
- If a cancellation is made with less than 24 hours’ notice and I cannot fill your spot last minute, your credit card will be charged the full appointment price. If clients do not show up to their booked appointment without any notification, your card will be charged the full appointment price a no-show fee, and you may not make any future appointments without payment in FULL for your next appointment at the time of booking. You are welcome to send someone in your place!
Note About Late Arrival:
In fairness to other guests; if you arrive late, I regret that I may not be able to accommodate your full service on that day. Should you be running late, I will hold your appointment for 15 minutes provided I hear from you. If you are more than 15 minutes late without notice, you may be charged the full appointment price and asked to reschedule.
Sometimes for reasons beyond my control, waiting periods may be longer than normal due to hair taking a longer time to dry. If a delay occurs I will inform you as soon as possible and I will reschedule your appointment at no charge if you are unable to wait.
AUTOMATED APPOINTMENT CONFIRMATIONS
My booking service will automatically send you a text/email reminder within a few days advance of your appointment. ALSO, when you initially schedule your appointment, a confirmation text/email is generated by the booking system and sent to you. Please check your spam box if you do not receive this confirmation. Add my email to your list of contacts in order to receive all email appointment notifications.
If you need to contact me on short notice (eg. directions or changes to your appointment) you can text me at 613-661-8881 and I will respond ASAP. All contact for other inquiries can be made through [email protected]