In order for me to give you a great curly haircut, I need you to prepare your no more than 24 in advance using this information:

• Most importantly, BRING PICTURES!
• Use a clarifying shampoo within the week of your appointment to remove buildup.
• Arrive with your freshly hair cleansed; day 1 hair is preferred. Style it how you normally wear it, using product and clips, etc. Please try to go easy on the gel on the wash day before your appointment. 
• Hair must be FULLY dry when you arrive. 
• Do your very best at removing all tangles.
• Do not wear hats, ponytails, elastics, barrettes, clips or hair accessories of any kind as they distort the curl resulting in an inaccurate cut.

Thanks in advance for your cooperation.

Please note the following Covid-19 salon policies.
During the pandemic, no charges will be made to the credit card you used to reserve your appt if you need to cancel due to Covid-19 symptoms.

 Here are the rules you need to follow for having services at the salon:

• Before each appt, please click on this link and take the steps to confirm that you are showing NONE of the symptoms listed. If you find yourself to have any symptoms, please email [email protected] to reschedule your appt ASAP

• I will be sure to reschedule your appt IF any of my family members are showing symptoms OR if I am myself, to keep you safe

• If your child has had to be tested for Covid and you do not have the test results back yet within 24 hrs of your appt, I ask that you reschedule your appt as a precaution

• Come alone to your appointment, unless you are bringing a child for a haircut or you and a friend have booked a service together.

• When you arrive, you can send me a text from your vehicle to let me know you're here and wait in your vehicle for me to text you back with instructions about when to enter.

• If you don't have my number, add me to your cell phone contacts at 613-661-8881. Arrive just on time and not early

• Remember to put your mask on before entering (must tie behind ears). If you do not have one, I will provide one. No service will begin without a mask

• Limit the items you bring into the salon to a credit card, car keys, cell phone and necessary medications only

• In the entrance please sanitize your hands upon entry and wipe down any items you bring inside using the wipes provided. You can also wash your hands in the client washroom as an extra precaution. Then wait in the lobby until you're called in.

• Drinks and snacks are not allowed to be offered or brought into the salon during this time. Please hydrate before your appt and eat any snacks prior to entering the salon

• Credit cards and EMT's are accepted forms of payment. If you want to leave a tip, please let me know at checkout time and I can add it to your purchase or you can use the tip option located directly on my appointment booking website (big purple bar at the top of the screen)
• Your appt may need to be cancelled or rescheduled due to provincial restrictions or cases of covid (you or me) and you may not be able to get back into my schedule immediately. 

Scheduling your haircuts every 3-4 months is best practice. If your hair is worn shorter, you'll make visits every 6-8 weeks.

My salon is located on the southside of Fredericton. Your booking confirmation that you receive after you book an appointment is where you will find my address. Make sure you are signed up to receive emails/text messages from my system as it will send you a reminder again before your appointment. 

If you have trouble find me the day of your appointment, please text 613-661-8881 and I can help guide you here. 

I encourage you to arrive just 5 mins prior to your appointment; as I usually take the full amount of time on each client and wouldn’t want you sitting too long waiting. Services begin and end on time as best as I can manage it.  Sometimes curly hair services, especially drying times cannot be predicted and I always do my best to stay on time.  If you arrive and cannot wait, please let me know asap so I can reschedule your appointment at a mutually agreeable date/time.

Please park in the driveway only, not on the street. You can text 613-661-8881 when you arrive or ring the doorbell and wait for a response.

Note on who can come with you: 

The studio is a small space, just big enough for me and you for our one-on-one appointment. Due to Covid restrictions and the small space we will be working in, you must come alone to your appointments.

The three exceptions to this rule are:

• If you booked a service for your child. Please arrive only with the child you booked the appointment for and find childcare for any other children.
• If you've booked a service back to back with a friend.
• If you need to breastfeed your baby.

Thank you for your understanding.

For Returning Clients:

When you book an appointment, I set that time aside just for you and I do not double book. A minimum of 48-hrs’ notice is requested if you wish to cancel or reschedule your appointment. You have up to 24 hrs before your schedule appt date/time to cancel or reschedule your appointment without penalty. Be aware that if you ask to reschedule your booked appointment, you may not be able to get a new date for a while due to my availability.

If you need to cancel your appointment, please email [email protected] ASAP to avoid penalty. I will not be held responsible for cancellations that are called in, texted in, sent to the wrong email address or not sent in accordance with this policy.

• If less than 24 hrs notice to cancel or reschedule is given or you do not show up to your booked appointment and I cannot fill your spot, your credit card on file will be charged the full appointment price as a late cancellation/missed appointment fee. 

Note About Late Arrival:

In fairness to other guests; if you arrive late, I regret that I may not be able to accommodate your full service on that day.  Should you be running late, I will hold your appointment for 15 minutes provided I hear from you. If you are more than 15 minutes late without notice, you may be charged and asked to reschedule.

Automated Appointment Confirmations:

My booking service will automatically send you a text/email reminder within a few days advance of your appointment.  ALSO, when you initially schedule your appointment, a confirmation text/email is generated by the booking system and sent to you.  Please check your spam box if you do not receive this confirmation.  Add my email to your list of contacts in order to receive all email appointment notifications.

If you need to contact me on short notice (eg. directions or changes to your appointment) you can text me at 613-661-8881 and I will respond ASAP.  All contact for other inquiries can be made through [email protected]

Haircuts are non-refundable. I am happy to make adjustments to your cut as long as you make your request within 14 days after your booked service. I will book you in for a 15 minute appt to make some quick adjustments to make it right for you.  

If you contact me after that time period, then you must book yourself in for another appointment at your convenience through my booking system.

Products can be returned or exchanged within 14 days for a full refund or exchange. Often products I have recommended may not seem to work because more curl coaching is needed. I am happy to help you with using your products that I have recommended.